Privacy Policy
Last updated on July 12, 2025
This Privacy Policy describes how Imprint AI Inc. ("Imprint", "we", "us", or "our") collects, uses, and protects information when you use our AI-native document signing services. We differentiate between our customers (you) and your signers/document recipients to ensure clear understanding of our data practices.
1. Information Collection and Use
1.1 When you register for the Service, we may ask for your contact information, including items such as name, email address, and company/organization. As you navigate the Service, we may collect information such as your IP address in order to facilitate ease of login for our users. However, we do not use such information for any other purpose, or engage in the selling of such information to third parties; we only use your data to facilitate user experience. You implicitly also grant us access to derivative data arising from logging your internet address. We may also collect information through the use of commonly-used technologies, such as cookies, server logs, web beacons, encrypted refresh tokens, and encrypted access tokens. We may also (upon your use of the Service) collect the content of your documents and signing workflows to provide you with Imprint's features and functions. We may use this technology to:
Evaluate how users utilize the Service
Monitor aggregate metrics such as user traffic patterns
Diagnose and deal with technical issues
You hereby expressly consent to the use of these technologies by Imprint and our third party service providers
Generate and improve AI-powered document analysis and signing features based on your inputs
1.2 We may also receive information about you from the documents you upload through our platform and APIs, thus you, the user, are responsible for giving us access to the information arising from your implementation. Additionally, we may receive information about you from third parties who support our marketing activities or who provide us with technical or payment services.
1.3 While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
(a) Information from Authentication Providers:
Email address (obtained through Google or direct registration)
Name (obtained through authentication providers or direct input)
Profile picture (if available through authentication provider)
Any other public profile information provided by these services
(b) Cookies & Usage Data:
Authentication tokens
Session information
User preferences
Document interaction history
(c) Service Configuration:
Document templates and workflows
Signature field configurations
Integration settings
AI processing preferences
(d) Optional Information:
Company/Organization name
Company/Organization purpose
Billing information (processed through third-party payment processors)
1.4 In addition to data collection from our customers, we may process signer and document recipient data as part of your use of the Services. This data is processed securely and we implement strict access controls for personally identifiable information about your signers and document recipients. Data may be collected through two channels: first, through our web application during the signing process, or second, through our APIs, if and only if, functionality requiring the use of the aforementioned APIs is invoked. Data processed through these channels is never shared with third parties as described in sections 2.3, 2.4, 3.1 & 3.2. We process only:
Signature data and signing timestamps
Document viewing and interaction patterns (for audit trail purposes)
IP addresses and device information (for security verification)
Communication preferences for document notifications
Legal identity verification data (when required)
1.5 All data collected shall only be used for productive purposes which include:
Proper rendering of document signing services
AI-powered document analysis and workflow optimization
Continued development and improvement of our platform
User feedback and analytics
Legal compliance and audit trail maintenance
Security and fraud prevention
1.6 We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link.
2. Third-Party Integrations and Data Processing
2.1 In order to provide Imprint's services, we interface with the following third-party platforms:
(a) AI Processing:
OpenAI
Anthropic
Other AI service providers for document analysis and workflow optimization
(b) Authentication:
Google
Auth0 or similar authentication services
(c) Analytics:
Google Analytics
PostHog
Other analytics platforms to understand service usage and improve our platform
(d) Infrastructure:
Cloud storage providers (Railway, Render, etc.)
Stripe (payment processing)
Email service providers (for notifications and communications)
PDF processing services
Digital signature infrastructure providers
Each of these services is subject to their own privacy policies and terms of service.
2.2 In such cases of integration, any terms of service, privacy or cookie policies that have been set up on the part of third-party platforms shall also come into effect in addition to Imprint's terms of service, privacy & cookie policies.
2.3 Under no circumstances shall third-party platforms providing integrations, as described in section 2.1, have access to your signer data beyond what is necessary for service provision. All signer interactions are processed securely with appropriate encryption, and only anonymous, aggregated analytics are stored where applicable.
2.4 Only data generated by your use of Imprint may be disclosed to the aforementioned third-party integrations and is only used for either providing functionality on Imprint as described in section 2.1, or for improving the user experience.
3. Information Sharing and Disclosure
3.1 Under no circumstances shall we rent, sell or share any information about you to data brokers, advertising agencies, credit & lending agencies, databases, information resellers and AI models for training purposes without your explicit consent.
3.2 We shall only disclose information about you in cases where disclosure is required by law. Cases of obligatory disclosure include:
To comply with laws or legal process or respond to lawful requests, including from law enforcement and government agencies
If disclosure is necessary to limit legal liability; protect or defend our rights, property, or interests; or protect the rights, interests, and safety of Imprint and its users
In connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of a bankruptcy; disclosure of user information shall only be limited to law enforcement, government, or financial regulatory entities, as may be required by law
To enforce compliance with our agreements or policies, with your consent, and as may be otherwise set forth in this Privacy Policy
4. Your Choices About Collection and Use of Your Information
4.1 You can choose not to provide us with certain information. However, choosing not to provide certain required information may result in you being unable to use certain features of the Service because such information may be required in order for you to register as a member or complete document signing workflows.
4.2 We may send periodic promotional or informational emails to you. You may opt-out of such marketing emails by following the opt-out instructions contained in the email. Please note that opt-out requests may take some time to be effective.
4.3 Your selection on receiving marketing emails will not preclude Imprint from corresponding with you regarding your user account, document signing activities, or your transactions with us.
4.4 If you request us to delete all data we have collected on you, we shall delete your data in accordance with all local regulations and laws that may be in effect; we will also provide you with confirmation of such in a timely manner. However, please note that such a request will also result in the termination of your use of Imprint's Services, since your use of Imprint's Services necessitates the collection of user data as needed to ensure optimal operation. Additionally, we may be required to retain certain data for legal compliance and audit trail purposes related to signed documents.
5. Data Security and Your Risks
5.1 We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure to the best of our ability with your best interests in mind. This includes end-to-end encryption for sensitive document data, secure storage practices, and regular security audits. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your personal information for improper purposes. You hereby acknowledge and assume these risks by using the Service.
5.2 Refresh and Access Tokens (OAuth) are encrypted in our database in order to facilitate registration and logging in capabilities. Document signing tokens and verification codes are also encrypted and have limited lifespans.
6. Managing Cookies In Your Browser
6.1 Most browsers allow you to manage how cookies are set and used as you're browsing, and to clear cookies and browsing data. Also, your browser may have settings letting you manage cookies on a site-by-site basis. For example, deleting existing cookies, allowing or blocking all cookies, and setting cookie preferences for websites. Most browsers offer some form of Incognito mode, which deletes your browsing history and clears cookies from the Incognito windows on your device after you close all of your Incognito windows.
7. California Users and Residents
7.1 In accordance with the California Privacy Rights Act ("CPRA"), Imprint's privacy policy notifies you about the data we collect on you as a user, our procedures regarding the sharing of that information, our information security procedures, and your rights pertaining to that data. If any disputes are not satisfactorily satisfied with us, you may contact the California Privacy Protection Agency at 2101 Arena Blvd, Sacramento, CA 95834, or by telephone at (279) 895-1412.
8. International Data Transfers
8.1 As we operate globally and use third-party services, your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Document Retention and Legal Compliance
9.1 We retain signed documents and related audit trails for the period necessary to fulfill legal and regulatory requirements, which may vary by jurisdiction and document type. You may request information about our retention periods for specific document types.
9.2 Our platform is designed to create legally binding digital signatures in accordance with applicable electronic signature laws, including the U.S. ESIGN Act and similar international regulations.
10. Privacy Policy Changes
10.1 Although most changes are likely to be minor, Imprint may change its Privacy Policy from time to time, and we shall provide a new "last updated" date. Imprint encourages you to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such changes.
11. Contact Information
Email: support@tryimprint.app
Website: https://tryimprint.app
Company: Imprint AI Inc.
