Terms of Service
Last updated on July 12, 2025
Welcome to Imprint, provided to you by Imprint AI Inc. ("Imprint," "we," "us," or "our"). By accessing or using our website, mobile applications, SDKs, APIs, or related services (collectively, the "Services"), you agree to be bound by this Terms of Service and End User License Agreement (this "Agreement"), whether or not you are a registered user. Please read this Agreement carefully.
If you do not understand or do not wish to be bound by this Agreement, you should immediately cease all usage of the Services. Your continued use of the Services will signify acceptance of the terms of this Agreement.
1. Acceptance of Terms
1.1. Your access to and use of the Services is conditioned on your acceptance and compliance with this Agreement. This Agreement applies to all users who access or use the Services.
1.2. By accessing or using the Services, you represent that you are at least 13 years of age, and that you have the cognizant mental capacity to enter into this Agreement. If you do not meet these requirements, you must not access, or use our Services.
1.3. We reserve the right to modify this Agreement from time to time without notice. Updated versions of this Agreement will be posted on the Services with a new "last updated" date. You are responsible for checking for updates to this Agreement. Your continued access or use of our Services constitutes your acceptance of any changes.
1.4. We may use third-party Service Providers to monitor and analyze the use of our Service.
2. Access, Use, and Permitted Uses
2.1. Subject to your ongoing compliance with this Agreement, Imprint grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:
Access and use the Services
Create, send, and manage digital documents and electronic signatures
Install and use our SDK in your applications
Access and use our APIs
Utilize AI-powered document processing and analysis features
2.2. You agree not to access or use the Services for any illegal, harmful, fraudulent, infringing, obscene, or otherwise generally objectionable activities. Prohibited conduct includes, but is not limited to:
uploading, posting, transmitting, sharing, storing, or otherwise making available any content that is unlawful, defamatory, infringing, obscene, or invasive of privacy or publicity rights;
using the Services in any manner that could interfere with, damage, disable, overburden, or impair the functionality of the Services;
attempting to gain unauthorized access to the Services or circumvent any access controls;
using the Services to transmit any viruses, malware, or other malicious code;
reverse engineering, decompiling, or disassembling any part of the Services;
creating derivative works based on the Services without our express permission;
using the Services to collect or harvest personal information about other users without their consent;
forging or manipulating digital signatures or documents in violation of applicable law;
using the Services to create or distribute fraudulent, misleading, or legally invalid documents.
3. Document Processing and AI Services
3.1. Our Services utilize artificial intelligence and machine learning technologies to process, analyze, and enhance document workflows. These AI features may include but are not limited to:
Automated document analysis and classification
Smart field detection and data extraction
Document summarization and insights
Signature workflow optimization
Compliance checking and validation
3.2. You acknowledge that AI-powered features are provided for assistance purposes and should not be relied upon as the sole basis for legal, financial, or business decisions. You remain responsible for reviewing and validating all AI-generated outputs.
3.3. We continuously improve our AI models using aggregated, anonymized data from the Services. We do not use your confidential documents or personal information to train our AI models without your explicit consent.
4. Data Collection and Storage
4.1. Through your use of our Services, we collect and store:
Documents and files you upload or create through the Services
Digital signatures and signature workflow data
User account information and preferences
Usage analytics and performance metrics
Support conversation history and messages for customer service purposes
Configuration settings for the Services
4.2. We implement industry-standard security measures to protect your documents and data. All documents are encrypted in transit and at rest. We maintain strict access controls and audit logs for all document processing activities.
4.3. You retain all rights to your documents and data. By using our Services, you grant us a limited license to process, store, and transmit your documents solely for the purpose of providing the Services to you.
4.4. We will not access, view, or share your documents except as necessary to provide the Services, comply with legal obligations, or with your explicit consent.
4.5. You may request deletion of your documents and data at any time, subject to our data retention policies and legal obligations.
5. Intellectual Property and Third-Party Software
5.1. The Services, including our proprietary software, branding, content, updates, and documentation, and all intellectual property rights therein, are and will remain the property of Imprint and its licensors, except for third-party components as noted below.
5.2. All trademarks, service marks, trade names, logos, and other indicia of origin displayed in connection with the Services are the registered and unregistered trademarks of Imprint or its licensors. Nothing in this Agreement conveys to you any interest or license in any such mark, except the limited use rights expressly granted in Section 2.1.
5.3. Portions of our Services incorporate modified code from Documenso, licensed under the GNU Affero General Public License v3.0 (AGPLv3). Our modifications are also licensed under AGPLv3 and are marked with appropriate notices and dates in the source code. As required by AGPLv3 Section 13, users interacting with these portions through a computer network have the right to receive the corresponding source code, including our modifications, at [INSERT GITHUB URL]. The complete AGPLv3 license is available at [INSERT LICENSE URL].
5.4. AGPLv3-licensed portions are provided "AS IS" without warranty. We disclaim all warranties and liability for these portions as specified in the AGPLv3 license.
5.5. Any feedback provided by you relating to the Services will be the sole property of Imprint. You hereby assign all such feedback to Imprint.
5.6. The "Powered by Imprint" attribution displayed within the Services must be maintained for all non-enterprise subscription plans. Only Enterprise plan subscribers with explicit white-label solutions may remove this attribution.
6. SDK and API Usage
6.1. Our SDK and APIs are provided as part of the Services. When using these:
You must follow our implementation guidelines and documentation
You may not share your API keys or credentials
You must implement appropriate security measures in your applications
You may not exceed any rate limits we establish
You must keep the SDK updated to the latest stable version
6.2. We reserve the right to:
Modify the SDK or APIs at any time
Deprecate features with reasonable notice
Monitor usage for security and compliance
Suspend access for violations of these terms
6.3. You must strictly adhere to the documented customization options for the SDK. Any modifications, alterations, or customizations not explicitly outlined in our official documentation are prohibited.
7. Electronic Signatures and Legal Compliance
7.1. Our Services facilitate the creation and management of electronic signatures in accordance with applicable electronic signature laws, including but not limited to the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA).
7.2. You are responsible for ensuring that your use of electronic signatures through our Services complies with all applicable laws and regulations in your jurisdiction.
7.3. You represent and warrant that you have the authority to enter into electronic transactions and bind yourself or your organization to electronically signed documents.
7.4. We provide tools and features designed to help ensure the integrity and authenticity of electronic signatures, but you remain responsible for verifying the identity of signers and the validity of signed documents.
8. Fees and Payments
8.1. Certain aspects of the Services may require payment of fees on a subscription basis ("Subscription(s)") which is recurring ("Billing Cycle(s)") through Stripe, Inc. ("Stripe"), our payment processor. Therefore, you are also bound by Stripe's terms of service, wherever applicable. If fees apply for any Services or features you choose to use, those fees will be disclosed prior to your use of such Services or features.
8.2. You authorize Imprint & Stripe to charge you for the applicable fees using your selected payment method. You are required to promptly update your account information with any changes that may occur to ensure the proper rendering of Services.
8.3. No fees paid for the Services are refundable. We will pro-rate refunds or credits for any partial use of the Services, upgrades or downgrades, or non-usage due to suspension or termination of your account. The only exception occurs in cases where Imprint is obligated to refund you by law.
8.4. Imprint, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
9. User Content and Documents
9.1. The Services allow you to submit, upload, post, display, transmit, or otherwise communicate content, messages, materials, data, information, documents, or other items ("User Content"). You are solely responsible for your User Content.
9.2. You hereby grant us a limited, non-exclusive, revocable license to use, copy, display, store, transmit, and process your User Content solely for the purpose of providing the Services to you.
9.3. When uploading documents or creating content through our platform, you represent and warrant that:
you own or have the necessary rights and permissions to use the User Content
the User Content does not violate any applicable laws or regulations
the User Content does not infringe any rights of any third party
you have the authority to enter into electronic transactions involving the User Content
10. Privacy and Data Protection
10.1. Our processing of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.
10.2. You agree to:
Provide appropriate privacy notices to your users
Obtain necessary consents for data collection and electronic signature processes
Comply with applicable data protection laws including GDPR, CCPA, and other privacy regulations
Implement reasonable security measures
Notify us of any data breaches involving the Services
11. Warranties and Limitations of Liability
11.1. YOU EXPRESSLY AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
11.2. IMPRINT MAKES NO REPRESENTATIONS OR WARRANTIES:
THAT THE SERVICES WILL MEET YOUR REQUIREMENTS;
THAT THE OPERATION OF THE SERVICES WILL BE TIMELY, UNINTERRUPTED, SECURE, VIRUS-FREE, OR ERROR-FREE;
REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION OBTAINED FROM THE SERVICES;
THAT ELECTRONIC SIGNATURES CREATED THROUGH THE SERVICES WILL BE LEGALLY VALID OR ENFORCEABLE IN ALL JURISDICTIONS;
THAT AI-POWERED FEATURES WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.
11.3. IN NO EVENT SHALL IMPRINT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE.
12. Indemnification
12.1. You agree to defend, indemnify, and hold harmless Imprint, its affiliates, directors, officers, employees, contractors, agents, suppliers, service providers, and licensors from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) that arise from or relate to:
your use of the Services;
any User Content or documents you process through the Services;
your violation of this Agreement;
your violation of any applicable law, regulation, or rights of any third party;
any disputes arising from documents or electronic signatures created through the Services.
13. Modifications, Suspensions, and Terminations
13.1. We reserve the right to modify, suspend, or terminate your access to or use of the Services at any time, with or without cause, and with or without notice. You may terminate this Agreement at any time by ceasing all use of the Services.
13.2. Upon any suspension or termination, your right to use the Services will immediately cease. We will provide you with reasonable access to export your documents and data, subject to applicable law.
13.3. All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
14. Intellectual Property
14.1. The Services, including all content and functionality made available therein, contain proprietary information that is protected by applicable intellectual property and other laws, including but not limited to copyright and trademark laws.
14.2. You may not copy, distribute, modify or make derivative works based on the Services without our prior written consent, except as permitted by applicable open source licenses.
14.3. Imprint aggressively enforces its intellectual property rights. If we reasonably believe our copyrights, trademarks, or other rights have been violated, we will pursue all legal remedies available to us.
15. Governing Law and Miscellaneous Provisions
15.1. This Agreement constitutes the entire agreement between you and Imprint regarding the subject matter hereof and supersedes any and all prior agreements.
15.2. This Agreement shall be governed under Delaware law, excluding its body of law relating to conflicts of law.
15.3. Any notices from you to Imprint must be sent to support@tryimprint.app and will be deemed received upon our acknowledgement of receipt.
15.4. We may assign our rights and obligations under this Agreement at our sole discretion. You may not assign yours without our express prior written consent.
16. Service Level Agreement (SLA)
16.1. We strive to maintain 99.9% uptime for the Services, measured monthly. Scheduled maintenance windows will be announced at least 48 hours in advance.
16.2. For paid plans, service credits will be issued for downtime exceeding our SLA according to the following schedule:
99.0% - 99.9% uptime: 5% service credit
95.0% - 98.9% uptime: 10% service credit
Below 95.0% uptime: 25% service credit
17. Account Termination and Data Management
17.1. You may terminate your account at any time through the Services interface or by contacting us. Upon termination, you must cease all use of the Services.
17.2. Following account termination, your data will be retained for 30 days to allow for potential account reactivation. After 30 days, your data will be permanently deleted from our active systems, except as required by law.
17.3. You may request immediate data deletion by contacting us at support@tryimprint.app.
18. Export Control Compliance
18.1. The Services may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export control laws and regulations.
18.2. You represent and warrant that you are not located in, or a resident or national of, any country subject to U.S. trade sanctions or embargoes.
19. Updates to these Terms of Service
19.1. We may update these Terms and Conditions from time to time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account.
19.2. Modifications will become effective on the day they are communicated unless stated otherwise. Your continued use of our Services after changes become effective shall mean that you accept those changes.
20. Contact Information
Email: support@tryimprint.app
Website: https://tryimprint.app
Company: Imprint AI Inc.
